Troubleshooting Steps-
1. Open Services (In Run command line type: services.msc)
(If on your own pc, you can check the pc in question by clicking “Action”, then
“Connect to another computer…”, then typing in the computer name of the pc you
want to check).
2. Check both Kaspersky Endpoint Security Service
and Kaspersky Lab Network Agent are running .(Stop
here if it works else follow the next step)
3. Go to Event viewer to Check for corrupted file in
Kaspersky.
4. Delete
corrupted files found in Kaspersky event viewer. (When deleting the corrupted files, also delete the backup files with the similar name. It will start with a
“~” before the file name.
5. Verify
that you have deleted all of the corrupted files.
6. Clear Kaspersky Event Log by Right clicking
Kaspersky Event Log, click Clear Log…
7. Restart the Kaspersky services
8. Wait. The deleted corrupted files will be rebuilt
immediately. However, updates runs automatically every hour(approximately).