This error is faced by IBM Endpoint administrator that some of the servers not reporting because of BES Client Services is Stopped.
Guys this error
comes based on many situations, before going to troubleshoot. We
should always have a look in event viewer for this error to
understand why this error coming.
Example for
Error log - I have found below error log
Event Viewer
description for BES Client:
The description
for Event ID 20 from source BES Client cannot be found. Either the
component that raises this event is not installed on your local
computer or the installation is corrupted. You can install or repair
the component on the local computer.
If the event
originated on another computer, the display information had to be
saved with the event.
The following
information was included with the event: Storage creation error.
Solution –
we have to uninstall BES Client Completely (Administrator Access
Required) from Server. And re-install BES Client services.
After
successful installation Go to Services. msc and Start BES Client.
Next go to
path - C:\Program Files (x86)\Bigfix Enterprise\BES
Client\__BESData\__Global\Logs – to check server is reporting to
any of the available IBM Endpoint Manager in your network.
This Solution
applies on - Windows 2k3, 2k8 and all later versions.
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You just had a luck, re-installation is not resolution.
ReplyDeleteHello, Thanks for writing in..
DeleteDid you tried rebooting the machine after un-installation and before re-installation?
If no, you should try it once more in that way.
If Yes, It will be great if you can share the screenshot of the error message you are getting..
Thanks
I've found (for me at least) the cause of this issue was a corrupted registry key.
ReplyDeleteNavigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\GlobalOptions and check that the key 'StoragePath' points to your installed BES Client folder (eg: 'C:\Program Files (x86)\BigFix Enterprise\BES Client'), fix it if it doesn't. Restart BES Client service.
Thanks for your input..Happy reading..
DeleteThis fixed the same issue for me. Looks like it got corrupted when I upgraded the client version.
DeleteIts possible..
Deletethis worked for me!
DeleteReg key fixed it for me. Had a bunch of weird characters at the end causing the storage error. Thanks!
ReplyDeleteGreat, Glad that it helped you..
DeleteReg key fixed it for the storage error as well (the storage path was incomplete). Thanks!
DeleteThanks registry correction fixed to me as well! :)
ReplyDelete